Shipping Policy

Effective Date: 6 March 2025

At Inho, we aim to deliver your orders quickly and safely. Please review our shipping policy below for important details regarding delivery timelines, fees, and other shipping-related information.

1. Shipping Coverage

We currently offer shipping within Malaysia. If you are located outside of our shipping zones, please contact us for possible arrangements.

2. Processing Time

• Orders are processed within 1–5 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Duration

• Delivery typically takes 3–14 business days depending on your location.
• Delays may occur due to high order volume, courier issues, or unforeseen circumstances.

4. Shipping Fees

• Shipping charges are calculated at checkout based on your order weight, dimensions, and location.
• Any promotional or free shipping offers will be clearly indicated on our website.

5. Order Tracking

• Once your order has been shipped, a tracking number will be provided via email or WhatsApp.
• You can track your package through the courier’s tracking system.

6. Failed Delivery / Returned Parcels

• If a parcel is returned due to an incorrect address or failed delivery attempts, re-delivery charges will apply.
• Please ensure your shipping information is accurate to avoid any delays or additional fees.

7. Damaged or Lost Packages

• If your item arrives damaged, please contact us within 24 hours with photo evidence.
• We are not responsible for lost parcels due to incorrect delivery details provided by the customer.

8. Contact Us

If you have any questions regarding your shipment, feel free to reach out:

📍 Address: No.13, Jalan Industri Jasmin 1, Taman Industri Jasmin, 28300, Triang, Pahang, Malaysia
📞 Phone: 012 – 883 6791
📧 Email: inhostorage@gmail.com