Refund and Returns Policy

Effective Date: 6 March 2025

Thank you for shopping with Inho. We value your satisfaction and aim to provide the best products and services. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be requested within 24 hours from the date of purchase.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered after purchase.
• Customized or special-order products.
• Clearance or final sale items.

3. Return Process

To initiate a return, please contact us at:
📍 Address: No.13, Jalan Industri Jasmin 1, Taman Industri Jasmin, 28300, Triang, Pahang, Malaysia
📞 Phone: 012 – 883 6791
📧 Email: inhostorage@gmail.com

Once your return is approved, you will receive instructions on how to return your item. The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective item.

4. Refund Policy

• Refunds will be processed within 14 business days after receiving and inspecting the returned item.
• Refunds will be issued via the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 24 hours of receiving the item.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check with your bank or payment provider.
• Contact us at inhostorage@gmail.com for further assistance.

Inho reserves the right to amend this policy at any time. For any questions, feel free to contact us.